Assurance Wireless

Their newest trick is that if you put $20 in your account while you still have data, they take a dime making it $19.90 so then you can't buy your $20.00 data package when you go to purchase it. They constantly cut off service when I still have money in my account. You never know when they are going to do it from month to month. It's all a ploy to get you to give them an account where they can automatically top off your account, but give you no way to see when or why. They must make billions off of the data that they steal from paying customers. I would say avoid them and find a carrier that lets you see exactly what you are paying for. They prey on people down on their luck.

I have assurance wireless umx phone. It will not charge not turn on! This is the second umx phone! First one battery swelled up and got it replaced. Replacement phone now will not charge nor turn on! No red or green light! No it's not the charger nor outlet tried multiple of each. I'm a single father who is disabled, I have no way of contacting my child or assurance wireless to discuss problem.

It disconnects! It won't let me make or receive calls! I have tried to fix it by turnoff and back on. I do not what is you going on.

You sent me a text from 279 number about getting a replacement phone. Also, you sent me a letter about why i need a replace phone, because i am using an old phone. I spoke to a Brian on 03/06/2021 about 3:13-3:18 p.m. about a replacement phone, he took my information for this phone. He also wanted me to send $2.00 dollars for a gift card, i told him i don't have $2.00 dollars for the shipping and handling charge for the card. I have sent text and emails trying to find out what happen to my replacement phone.

I got what was suposed to be a new phone, about 2 months ago. I called customer support, and I told the girl the phone came in the mail opened. The battery was installed, and the phone was turned on. I told her I wanted to send the phone back, because I was concerned that someone got the phones info. Imei, sim#, etc. Also the phone looked used, of new. She refused to exchange the phone. She told me she would note my file, and if I had any problems let them know. I'm a very bad diabetic I had no phone I wasn't going to argue with her. I've been hacked several times, google has contacted me to change my passéword I can't tell u how many times. They show me a umx phone just like this one logged into my account in Philadelphia I don't live in philly. Now they got into my pay pal and spent all my $. I have been hesitant to press the issue, because I live alone. I have bad diabetes I need to be able to call for help. I almost died twice when my old phone quit working and I was waiting for this new one. That is being hacked, or jacked. Its like it has a.mind of its own. I don't know what to do I can not be without a phone, if I have a diabetic episode and can't call the medics I'm done. Can u help me. I need a phone that has not been compromised. Plus I can't afford to have $ taken from my pay pal account. PLEASE HELP ME. [protected]@gmail.com.

A senior citizen on snap and welfare applied and gets a telephone from federal government program lifeline it with assurance might as well be called the dead line you cant make phone calls not even as I in emergency 911, I've repeatedly complained their customer service is in the phillipines thus there is no customer service.

I Jeannette James I have a assurance wireless phone I can't use my phone anymore I can't text anything a word or letter sometimes I can't open up my apps like when I try to read Facebook I have to keep pressing the apps or any other apps so many times til it open up when Facebook open up I can't text or read they messages and reply back to them and I can't go online to check my emails or to order thing or send messages to peoples

Hello I called about a replacement. Had several UMX 683 they're no good so I called and asked if they had a different type altogether. He assured me it was but turned out to b a different UMX model still. The 1st issue. 2nd I had to pay $25. Then the 1st one I never received, USPS said it was "placed on my front porch" but never got it. Put in a order thru them to track it, nothing. Called Assurance AGAIN, she sends one out "free" but now it can't be activated. Gives an error message and they don't know why. I believe I should be reimbursed the initial payment$25 plus get another model one, not these old UMX models. How they expect us to use phones once a month if the battery dies or screen freezes then when you ask for a replacement you must pay or they feed you a line about service out n call back in a few days! This is one of the most scamist sounding company. I wish I could go back to Access wireless, I had no issue with them

talked with Sandra in customer service tryin g to get help activating my new phone she connected me to a pay service, which I had to pay $1.00, and Harper wants 20.00 to talk to me

My Lifeline free phone stopped working. I called the company and they charged me overnight shipping by FedEx for the delivery of the phone but replacement phone was never delivered. Two days later I called company again and they promised to refund me $12 overnight charge and they informed me that the phone will come by UPS on Monday Jan. 11, 2021. They gave me a tracking number. Nothing was delivered on Jan 11th...That number is not in existence with UPS. My account shows that tracking number as FedEx but FedEx says no tracking number can't be fund. So they never sent me a replacement phone and they charged my credit card for overnight shipping. This is not acceptable. They lie to me every time I speak to them. Something needs to be done about scamming customers by that company.

Good Afternoon. I am complaining about customer service errors and delays. I received my replacement phone yesterday via USPS as promised in 5-6 business days. An error was made by the manufacturer I was told I would have to return the phone said Mary at Assurance Wireless. I was also told the manufacturer would send me yet another replacement phone via USPS. Delivery would take yet another 3-5 days. The battery died on my original phone Dec. 26th and will no longer charge. I suggest this is far too long for a customer to be without a phone for emergency services if need be. I also believe the battery life to be far to short for a phone just over a year old. I suggest immediate overnight delivery of said phone. I look forward to continued service.

Sincerely
Donald Ursaki
Bristol, Ct. 06010
[protected]
[protected]@gmail.com

Can't hear, can't hear on speaker phone, cant hear when volume is turned all the way up can't take screenshots of import things, can't see on small screen, can't use my old phone that I can hear on, can't afford to buy another crappy phone from assurance wireless.

I requested a replacement phone for my mom. I called the customer service to activate the phone, which arrived with a SIM card. They weren't able to accomplish this, so I was transferred to technical support. After multiple attempts, they gave up and said that the SIM card has a problem, so they will send me a new one. I called them back after about 10 days, to find out that no card was issued to me. They repeated the attempts to activate the card I already had, with no success. I was transferred to a different department a couple of times, to hear the same thing again: the card is defective, someone from a different department will contact you within 48 hours. Four days later, no phone calls, I called them back. Same story - someone will contact you within 1 hour, 2 at most.
After a total contacts of 6 times, I decided to file a complaint, I don't see another solution.

Please contact me due to several attempts to obtain my phone through online services and with Rep over the phone. I lost my phone and was calling to request a replacement phone rep screen me for a replacement and I would receive a replacement phone 7 till 10 business days never received my phone I contacted Assurance rep a month later was told my account close I had to reapply I reapply and was told I would receive a letter by mail if I was approved. Then never received a letter contact assurance wireless they said there was not a application on file after I gave them id application number I have a agency working for me due to being legally blind. I want a supervisor to contact me at [protected] I call several time and talk to rep with assurance wireless I was told I could reapply due to my account being close rep helped me reapply and told me I will receive my phone 7 Till 10 business days.

I've called customer service twice. My phone is activated. I can send And receive texts and my data service is great.. However I can only call customer service from the phone. And can receive calls. Both agents couldn't understand what what happening. Please help me. I don't know what else I can do. And the customer service agents can't help either..

My name is Malave' Contreras of Cincinnati, Ohio
Now I am grateful to have a mobile smart phone with a 350 minute monthly and some data for internet and text messages.

This is the replacement to two Assurance Wireless issued mobile smart phones that would "freeze" or become inoperable without any external damage from me, the user. I am very mindful about keeping all electronics cool but each of these 3 mobile smart phones provided by Assurance Wireless has quickly heated and cause the phone to malfunction or not function.

Another gripe, after fully charging the provided smart phones' battery within 24 hours of a fully charge battery — would become lower of power without the phone being powered-on or used and without the data or internet being activated to on. The low-battery percentage would VARY, but the fully charged 100% battery would loose power to about 93% to as low as 86% within 24 Hours of not being powered-on and not used — in comfortable room temperatures.

When the phone(s) are powered-on, nearly everytime I would be delayed to use any function, such as making and/or receiving a telephone call; I would have an Unauthorized "app" or application such as a Gaming-advertisement that would delay me from quickly or reasonably making or receiving a telephone call — quite annoying and a useless "app" because I am not interested in games and as smart as I am with computers — I have not successfully removed the game app — perhaps it's just add with the phone and not removable.

Another gripe is an unauthorized (by me) screen saver that I've not downloaded and attempted multiple times to disable and remove the screen saver; but different screen savers appear again delaying me access to any of the phones features.

Last is I've been offered and I've accepted additional free minutes and data — not certain if I've ever received these minutes nor data.

I offer exactly what I know versus what I think — so I never exaggerate or provide false information to provide details of my experiences being a current customer of Assurance Wireless.

[protected]@gmail.com

AW messed up my provisions. Now the phone I paid for, LG TRIBUTE, Is "locked" and All the great car's that can't comprehend english LOCKED up my $87 phone and say it's"no longer compatible with AW". They did that! Now I'm stuck out $87 and stuck with the bogus UMX device.

They are work in co hoots with a dirty cell phone company to take money from people who need and depend on That money . Very nasty company. Blackmail . they force you to use a cancer ridden phone or buy one from their corrupt phone company . Which sends you phones, ( check their unpaid reviews) that are not in working order and then tell you, you need a assurance password to get their return repair address. Quality one cell phone company Only sends You on a wild goose chase in other words to steal your money and not take back their phone, dirty nasty ploy knowing they can get away with it because your service with assurance is free. They work together because Assurance doesn't allow you to buy from anybody else. They corner you give bad phone and take your money . Outright theft. Entrapment People are afraid too loose their welfare tax government funded help, so they take what they get . It's a Rip off in the real retail world. Nobody complains because the tax payers pay for their service. Which gives the company you buy a phone from all the power to rip you off. And no Assurance does NOT let you go outside this company to buy a phone that really is new or works and really comes with a address yo can send it back to . Entrapment, Blackmailing company, because they know they can be, who is going to complain about free service even if they throw you to a cell phone seller that will rip you off ? Not many. Odds in their favor to rip you off and get away with it. And that's Exactly why and what they do.

I had them a few months ago they sent me two phones they both broke within a day or two.they were undamaged from the outside but no reboot screens on both.they blocked me from getting one elsewhere tried to charge me twice and lied Everytime they said something.i filed a complaint which got me nowhere with the FCC. They denied me a phone for a month tried to charge me for a free phone twice both had warranties that they never honered told me that they sent me a phone which I never got told me I need security questions the tent never gave me ect.o had another company and I went get another phone I got tricked into signing back up with them which I now get to go through this again.fraud lies galore.

I have to charge three batteries a night because the UMX phone sucks all the juice out of the batteries! I have had ten or more of these pieces of scapmetal! I recently had a Wico wireless that was tremendous and requested another one but was told the UMX was the only phones that were in stock so I'm stuck with another one with same results. I cannot believe that nobody else has complained! They need to recall the phones... Sincerely
Timothy McMorrow