Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Energy and Power Consumers Energy
Consumers Energy

Consumers Energy review: "customer service"

J
Author of the review
5:26 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After seeing that Consumer's Energy is requesting ANOTHER price hike (the third in 3 years), i called the customer service number on the website to get more information, from a real live human being, on some of the charges on my bill. before i did this, i looked at the CE website to see what it said, but i wanted a more plain English explanation. After 30 minutes on hold, i at least got a rep in the U.S. which is quite frankly more than I was expecting. As soon as I started asking about some of the charges, the rep grew rather short with me, as if I had no right to be asking these things. She immediately said “all of this stuff can be found on our website.” I said I was tired of referring to the internet and online and I wanted to speak to a real person and get a more plain English explanation. Despite this, she then proceeded to read me verbatim the explanations off the CE website, and told me that was all she was doing. I asked several times what the “customer charge” was, and I did not understand her answer, which is not surprising as it seemed deliberately obtuse. It sounded like more or less a fee simply for being a customer. This rep was unhelpful and her tone suggested I was wasting her time by daring to ask why I was being charged so many vague “fees.” I wouldn’t be surprised if she has received many similar calls in the last few days, as CE is planning to ask for their third MASSIVE rate hike in 3 years; however, that is not my problem, and I was not rude at any point.

Also, I do not begrudge folks on lower/fixed incomes for receiving help through the Low-Income Assist Fund; however, why are we other customers contributing to it? Could this not possibly be covered by the massive profits recorded every year?

Recommendation: I don't have one. Unfortunately we're held hostage by this monopoly.

More
Send message
Copy link
Report
0 comments
Add a comment

More Consumers Energy reviews & complaints

Consumers Energy - put unpaid sons gas bill on mine 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Consumers Energy - state of mi energy draft
Consumers Energy - appliance service plan 6
Consumers Energy - budget plan scam 9
Consumers Energy - meter move out 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Consumers Energy - Stealing / scamming
Consumers Energy - customer service
Consumers Energy - Appliance service plan
Consumers Energy - Surcharges being added to electric bill, with no explanation.
Consumers Energy - Destruction of personal property 4133 highcrest dr brighton mi 48116
View all Consumers Energy reviews and complaints

  1. Consumers Energy Contacts

  2. Consumers Energy phone numbers
    +1 (800) 477-5050
    Click up if you have successfully reached Consumers Energy by calling +1 (800) 477-5050 phone number 0 0 users reported that they have successfully reached Consumers Energy by calling +1 (800) 477-5050 phone number Click down if you have unsuccessfully reached Consumers Energy by calling +1 (800) 477-5050 phone number 0 0 users reported that they have UNsuccessfully reached Consumers Energy by calling +1 (800) 477-5050 phone number
    General/Residential
    +1 (800) 805-0490
    Click up if you have successfully reached Consumers Energy by calling +1 (800) 805-0490 phone number 0 0 users reported that they have successfully reached Consumers Energy by calling +1 (800) 805-0490 phone number Click down if you have unsuccessfully reached Consumers Energy by calling +1 (800) 805-0490 phone number 0 0 users reported that they have UNsuccessfully reached Consumers Energy by calling +1 (800) 805-0490 phone number
    Business
    +1 (855) 477-9027
    Click up if you have successfully reached Consumers Energy by calling +1 (855) 477-9027 phone number 0 0 users reported that they have successfully reached Consumers Energy by calling +1 (855) 477-9027 phone number Click down if you have unsuccessfully reached Consumers Energy by calling +1 (855) 477-9027 phone number 0 0 users reported that they have UNsuccessfully reached Consumers Energy by calling +1 (855) 477-9027 phone number
    Landlord
    +1 (717) 780-1739
    Click up if you have successfully reached Consumers Energy by calling +1 (717) 780-1739 phone number 0 0 users reported that they have successfully reached Consumers Energy by calling +1 (717) 780-1739 phone number Click down if you have unsuccessfully reached Consumers Energy by calling +1 (717) 780-1739 phone number 0 0 users reported that they have UNsuccessfully reached Consumers Energy by calling +1 (717) 780-1739 phone number
    Media
    +1 (717) 788-2394
    Click up if you have successfully reached Consumers Energy by calling +1 (717) 788-2394 phone number 0 0 users reported that they have successfully reached Consumers Energy by calling +1 (717) 788-2394 phone number Click down if you have unsuccessfully reached Consumers Energy by calling +1 (717) 788-2394 phone number 0 0 users reported that they have UNsuccessfully reached Consumers Energy by calling +1 (717) 788-2394 phone number
    Media
    +1 (517) 768-3092
    Click up if you have successfully reached Consumers Energy by calling +1 (517) 768-3092 phone number 0 0 users reported that they have successfully reached Consumers Energy by calling +1 (517) 768-3092 phone number Click down if you have unsuccessfully reached Consumers Energy by calling +1 (517) 768-3092 phone number 0 0 users reported that they have UNsuccessfully reached Consumers Energy by calling +1 (517) 768-3092 phone number
    International
    More phone numbers
  3. Consumers Energy emails
  4. Consumers Energy address
    4000 Clay Ave. SW, Wyoming, Michigan, 49548-3017, United States
  5. Consumers Energy social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 15, 2026
  7. View all Consumers Energy contacts
Consumers Energy Category
Consumers Energy is ranked 10 among 72 companies in the Energy and Power category
#08 Nicor Gas Nicor Gas #09 Public Service Electric & Gas [PSEG] Public Service Electric & Gas [PSEG] #10 Consumers Energy Consumers Energy #11 Atmos Energy Atmos Energy #12 British Columbia Hydro and Power Authority [BC Hydro] British Columbia Hydro and Power Authority [BC Hydro]
Consumers Energy Alternatives
PALMco Energy 16 reviews British Gas Services 31 reviews Southwest Gas 54 reviews Appalachian Power Company 20 reviews Florida Power & Light [FPL] 786 reviews