Wingstop

Everytine we come here it doesn't matter if its during the week or the weekend the service is slow. It took 1 hour to get a small ordered wings and fries. There is never ice, I had to ask for napkins and straws and our sides were missing. I asked before I ordered how long they said 20 minutes. While waiting 3 families asked for a refund and they said no. They were here way before is. People called in orders and still waited a long time. These issues are always brought up when we come amd seeing others complain shows it needs to be called out. It is 4:45pm on a Friday and still only 3 employees. They never have the pepper staff.