Flower Clothing

I ordered two shirts and the quality is questionable at best. The fabric is like a thin fabric shower curtain equivalent. Not at all representative of their posted pictures.

When I emailed to request a return, per their policy, I was told return shipping is buyer’s responsibility - overseas to China from US. It would cost me no less than $60 to return with no tracking info - which is required. Nowhere on their site does it state overseas company with expensive returns back to China at buyer’s expense.

What a shame.

I’m now stuck with two shirts that are unwearable and out the purchase price.I’d appreciate a response and alternative for return/refund.

Recently spent $800 with flower through a layby...the shop assistant Connie insured me I could swap sizes if needed. I had recently had a baby and thought great my size would no doubt become smaller! I payed my layby off to find out that there Was a item I needed to change. Connie herself and co worker basically laughed in my face and told me there policy was 10 days after purchase, no exchange would happen. I now know they would say anything for a sale!
Just to add fule to the fire they had a sale the day after I took my layby home, but insured me they never have sales! And it was just my bad luck!
Wore there sweater style winter dress twice and it moulted all over my house! So took it back and was awaiting a response! How lucky was I to receive a call from Wendy at head office...she has to be the rudest person I've ever dealt with!
Talking down to me, and stating consumer affairs policy's right off the bat!
Unfortunately she doesn't understand what she is saying and twists the actual policy's...ending in a credit note!
Why would I ever want to shop here again, poor clothing, apauling customer service and a total joke are there so called policy's and procedures!
Would never recommend them ever

I am somewhat consoled to hear that other people have had bad experiences with Flower Clothing.
I have spent a lot of money on their beautiful clothes over the years, but the online customer service is disgusting.

I neede to return a few items I'd purchased online as they didn't suit me. I asked the local store if I could return them there and was told that I could. So the next week I took them in and was told that I had been wrongly informed and I would have to post them back.
Then I got sick and couldn't get to the post office. Finally when I returned the items I was about ten days outside of the eligible return date. I enclosed a letter explaining the morning misunderstanding and asked for consideration - perhaps they could give me a credit as I would surely buy something else.

Angela Skinner emailed back and said no and they would post back the items to me for free, but no credit! Thanks a lot! I had spent $20 returning them anyway.
So now I have $400 worth of clothes I cannot use. I cannot return. And am just stuck with them.

I have since written 2 more emails to Angela - I cannot find a contact for head office and gave re wives no more replies.

I have vowed never to buy another item from them.

Other online shopping sites like Ezibuy value their customers and are quick to help and answer all correspondence.

So Angela Skinner you have not done your company any favour by pushing away a loyal customer.

As much as i love this shop and it's clothing, i am inclined to avoid going inside because of the attitude of the sales ladies: very pushy! Even when i peer in the doorway i am "assaulted" with recommendations and reasons why i should absolutely buy this or that. When i do venture inside and look around i am shown items of clothing that will "go with this or that". And when i protest that a certain colour does not suit me, i am given protestations of all sorts and shown even more unsuitable items. This is so very irritating. All i want is to be left alone until i seek assistance. This is impossible at most Flower stores. However, i must mention that the Karrinyup store is different. For now...

I would not recommend any of the clothing from Flower Clothing. Their garments are extremely poor quality and not fit for the purpose they are sold for. I spent nearly $800 in one visit and from this ended up with a dress which had to be returned twice due to poor stitching, trousers that don't sit properly and have to keep pulling them up and a grey top which after 5 months had stitching coming away in 4 places.

I returned the top and despite asking for for a full refund, Flower decided to repair the garment and now the underlay is showing so the garment is unwearable. The answer from Head Office is that they followed Flowers Policies and Procedures.

Flower Clothing fail to recognise my rights under the Australian Consumer Act. I have a top I can no longer wear and I am now having to pursue further action by taking this matter, as a first step, to Department of Commerce, to obtain a refund for the $100 top.

My advice is stay away from this company and their clothing. There is better quality clothing available and companies that do not break the law by ignoring your consumer rights.

I purchased a belt from one of Flower Clothing's Sydney stores. It broke the first time I wore it. It was obvious from the construction of the belt that this was a design fault-the metal decorative piece at the front of the belt sheared through the thin leather straps holding it in place. I returned it to the store from which I bought it and was offered a replacement or a store credit. I didn't want either as it was obvious the same thing would happen again. Also, there was nothing else I wanted to buy. However, I was told I was not entitled to a refund and was consistently refused one. I spoke to Wendy in the store's Head Office in Perth and was met with absolute rudeness, a total lack of professionalism and very poor customer relation skills. I took the matter to the Department of Fair Trading and was advised I was entitled to a refund on the grounds that the belt was not fit for purpose. Still I was refused a refund. I could have taken the matter to court but decided it wasn't worth the trouble. No doubt this is what the company relies on. However, their poor after sales service, woeful customer relations and poorly trained staff ensure that neither I nor any of my friends will shop at Flower Clothing again. An appalling shopping experience with breathtakingly arrogant behaviour on behalf of the staff I encountered, particularly in their Head Office.

I put a a layered tunic for $99.95 on lay by with a $50.00 deposit on Saturday 27th October at the Marion store. On Monday I rang to say that I would like to cancel my lay by, which I was told that I could only get a credit note not my money back.. I said that since I had not taken the article why could I not just cancel my lay by and have my money returned like any other store. The reply was that I would have to pay out the rest of the amount (another $50.00) then I would be given a credit note for that amount $100.00, not a credit note for $50.00, but for the full amount even though I have not taken the dress out of the store..I tried to explain how that is fair but no reason but that I would have one way or another still pay for $100 for something from their store.. I am not very happy and this is the first time I have had where they will not refund my money for a lay by .. As I told the person will never buy anything from Flower stores again..

I purchased a dress around Easter at a shop called Flower Clothing and after wearing it only 3 times the material ripped when I lifted my arm about a week ago. I phoned Head Office and told them what happend and that I didn't have the slip anymo...re they said it was fine and I returned the dress to the store on Monday. I received a call from the Operations Manager names Wendy who demanded that I find a bank statement with proof of payment (not sure what happens if I paid cash) or else she will not process this query. I explained that I bought it around Easter and did not have the slip anymore and that I had advised Head Office of this during the previous discussion. Wendy spoke to me in a very familiar way and then told me that she would call back when I "had a change of heart" and slammed the phone down on me! Yet I am the customer who purchased something which has turned out to be poor quality. I then phoned back and asked to speak to a manager they said that Wendy was on the line and I then explained that Wendy was the person who I was complaining about - I spoke to the Line Manager who did not think anything of Wendy slamming phone's down on customers and also wanted to know why I know longer had the slip. Yet on Flowers website they say that Customer Service is very important to them. They are not keen to refund me for their poor quality merchandise that I have barely worn and never even offered to meet me half way as I know longer have the slip. I wonder if they get lots of these calls and this is why they refuse to pay...