horrible service
Koodo mobile hires people who can barely speak english. They address your complaits by telling you there is nothing they can do.
They have horrible phones that break and then you either need to get a new one and get stuck paying off their tab or have it repaired which takes forever. I decided to have mine repaired and they returned it with parts missing. My phone doesnt work at all anymore.
Save youself time and money, go elsewhere!
The complaint has been investigated and resolved to the customer’s satisfaction.
wrong account info
I've been getting a recorded message from Koodo Mobile every day for weeks now saying I need to call about my account. I do not have an account with them and never have. I called to ask them to stop calling and was told someone must have used my number as their contact number and there's nothing they can do about it. So I just get to continue being woken up every day by a recorded message I cannot dispute because someone else authorized phone calls to my home number.
The complaint has been investigated and resolved to the customer’s satisfaction.
lie about the service
They promised me over the phone one plan for the specified lower price so that I would stay with them but then when I received my bill, it was a totally different amount. When I called them asking them about it, they told me that this is the right amount and everything was explained to me over the phone. Its all lies. Over the phone they just try to sell you all their different plans. Never believe them! If you want just basic service switch to Chatr, avoid Koodo if you dont want to overpay!
Promises nor kept by Koodo!
I totally agree with this person. Koodo lies!
Hi there,
Would love to help if we can. I'm Bernard and I work for Koodo. Wanted check what happened on your account and see if I can fix things up. Just send us your account number to webstore @ koodomobile.com and put "From Complaintsboard" in the subject line.
text messages charged 5,00$
I have been charged excessively for services that I didn't request. I completed a survey online that was described as being FREE and at the end I was asked to enter my cell phone number and a pin would be sent to my phone. I was not informed that there would be charges, the fine prints were so tiny they were impossible to read. Also, I was not informed that they would keep sending me unnecessary messages every single day and that I would be charged by my phone company KOODO. I was told in the text messages that I could stop them by replying STOP which I did to every single one of them. However the messages kept coming; and now I have a 141$ bill and another 77$ bill. I feel that I should pay for these texts since I never agreed to receiving any text messages in the first place. I will be filing a complaint with the CRTC and also sending a copy to the vice-president of Marketing at Koodo, Mrs. Lise Doucet. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
That's the Canadian way! You do something stupid and blame someone else for it.
$2.00 text charges
My name is Brandy Miller. My cell phone number is [protected]. I am issuing a complaint because I did not authorize texts to come to my phone number, and Koodo is charging me $2.00 for each one. I was on Facebook, and I completed an IQ quiz. Once I was done the quiz, I was asked to enter my cell # and a pin # would be sent to my phone, I was then supposed to enter the pin # to the quiz to get my results. This went fine; however, I received a number of texts to my phone after that, that I did not authorize. Koodo Mobile is charging me $2.00 per text, and I received at least 12 texts. I feel that I should not have to pay for these texts, because I did not ask for them to be sent to me. Please remove these charges. Thankyou.
The complaint has been investigated and resolved to the customer’s satisfaction.
can not use my phone i am 83 and now i have no way to contact family.
you did the same thing last month,, i am considering going to Bell for my own safety and sanity
Changed to another provider and have been sent a bill from Koodo with no explanation of what the charges are for. Customer service does not recognize my phone number, therefore I cannot and have not been able to resolve this billing for, Tab dept, tab charge, tab bonus totalling $136.39. This is an unauthorized billing.
I have a iPhone that was pre owned since I have had the phone I have never Been able to use the phone without using the speaker when I receive a call since no one can hear me when held ip.to ear
Jacky Xing at Koodoo booth of Markville Mall (near Hudson Bay) is extremely rude and never solve your problem. Only create more…. when i ask for his support at the shop, his response is no, no can not, etc…. He will try to find as many excuses to ignore your question.
His rude attitude is already famous in Markham area.
24-Oct-2023
Moncton NB, Canada
I am user of Koodo mobile number [protected].
since my account renewed internet not working. occasionally I can send and receive messages on WhatsApp only. I checked there is no restriction on any app.
It happened on last renewal too but fixed after a couple of day.
I have tried to get into my account and I get rhe answer my email is not recognised
I have been trying to contact koodo on an out of country, non toll free number for four months. They have NO CUSTOMER SERVICES for out of countyr.
They keep sending emails with a no reply address.
they are threatening to send me to collections when the invoices they sent me are way over inflated.
Worst company ever!
On Nov 13 2022 9;04pm United Kingdom $29.70 was charge on my bill which I did not call anybody in UK
Ph# [protected]
since November i want to get in touch i wish to put my service on hold till april my phone number is [protected] the only way to get me is my e-mail since i am i florida and cannot get text here lisonslas@hotmail.com and you charge me fee thta not wright place one text did not no i had to pay you charge me 3 more time and i dont know why
I cancelled my Koodo phone account in Aug. 2021 and went with Telus.
Since that time Koodo is showing unpaid monthly charges on my Credit Score!
The account was CLOSED in Aug. 2021 Why are there still late payment charges showing?
About Koodo Mobile
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Their international long distance plan is misleading...first I was told $12 a day up to a max of $100 a month...then I was told $15. I was led to believe this included texts but apparently only incoming. Last month I got a helpful young man who reduced my bill of $256 from $150 long distance down to $42. This month...again $256 but I was basically told to suck it up...and people with foreign accents are difficult to understand even when your hearing is good...which mine isn't. I HATE this company.
Yes, may not be everyone but I'm one of them had a sad and bad experience . Could be many more out there too. I had a very stressful experience with that company. Exactly the same stressfull plight most people here had. Honestly it's not really the company but the disrespectful customer services will put this business down sooner or later. The moment you cancel your account with them, here they go with their attitude. they would argue argue argue argue for no reasons just to hold you back. The end point, it's always customers fault. Customers should never win. this is what they are trained for afterall.
I'm in the process of fighting with them right now, apparently they don't have anyone there higher up. I said so you own Koodo mobile? of course not so I said then give me someone higher up. They are supposedly sending an email on my behalf and they will get back to me within 24 hours, then she states that it might be a bit longer. BS they are fraudulent with their services because some can get the lesser charges and some can't going to get rid of this phone as soon as I can and no more contracts via paying for a phone! I am sick of their games and am pasting this link into my facebook wall, got lots of friends so watch out Koodo! OH and yes their customer service needs to speak and understand but most of all understand English you are in an English speaking country get with the program Koodo! A very dissatisfied customer soon to be NOT customer
warning.. never go or use koodo mobile ever!
they just rip[ped me off $935.. because the goof i spoke with who didnt speak or understand english, did whatever he wanted to do to my account, including removing my $200. cap ive always had on my account..
while i was visiting in Trinidad.. I was being told by B mobile to pay $145 for 1 month of service while i was there..
but koodo said dont.. I cant.. they will fix it..
next i see a $935. bill coming thru the mail because whatever the goof at koodo did was not what i wanted.
im a pensioner on a small pension, where the heck do i come up with $935. for a phone bill when i rarely used my phone down there..
it would have been better for me to go thru B mobile instead of Koodo because i would have saved over $700.
the customer support dont speak or understand english.. and they do whatever they want to on your account..
im telling everyone.. never use koodo mobile again..
BIG RIP OFF and they dont care about hier customers.
ive always been paying my account ontime and leaving a credit balance..
now they're threatening me to the bill collectors and cuttinmg off my service for things I never approved of.. nor did they ever expalin to me things like roaming, data pack use, and a whole bunch of other stuff you need to be a rocket scientist to figure out.
i expect when i make a call i pay for the call.. but paying for all the other crap they threw on my bill that I;ll never understand?
horrible! Outrageous.! What a scam.
They need to hire people that speak and understand english and care about customers..
Worst fkn company ever. Reps can barely speak english and just tell you the WRONG FKN INFO so you easily get screwed over. and when you try to tell them thats what their dumb ### reps said..they dont believe you. These are the ### who get complained for getting yelled at all the time but its their own fkn fault. Get another job that doesnt require speaking to others bcuz they do NOT know how to
One of the most mother-###er company running in canada. You need to wait for more then 3 hours to get their customer service.
Hey there,
I'm never happy when I hear things like to one you described, but it does give us the opportunity to fix what maybe broken. If you are willing to share your account number by sending an email to webstore @ koodomobile.com I will personally look into your case and do my best offer a solution. Just put 'To Bernard" in the subject line.